Mitra Keluarga
(Multi Speciality)
Established In : 1989
No of Beds : 250
Address info :
Jl. Raya Gading Kirana No.2, RT.18/RW.8, Klp. Gading Bar., Kec. Klp. Gading, Jkt Utara, Daerah Khusus Ibukota Jakarta 14240
About
Mitra Keluarga Hospital is a leading private healthcare provider in Indonesia, dedicated to delivering high-quality, family-centered medical services. Established in 1989, the hospital network has expanded across Java and Sumatra, offering comprehensive diagnostic, surgical, and rehabilitative care.
With a focus on "Life. Love. Laughter.", Mitra Keluarga integrates advanced medical technology with compassionate service, ensuring that every patient receives personalized and efficient treatment. As a trusted healthcare partner for over three decades, it continues to set benchmarks in clinical excellence and patient safety across its modern facilities.
List of Specialist Doctors at Mitra Keluarga
Mitra Keluarga is supported by thousands of experienced specialists. While doctors vary by branch, here is a representative list of key specialists often found at their flagship locations (such as Kelapa Gading or Bekasi):
| Specialty | Specialist Name (Representative) |
|---|---|
| Cardiology (Heart) | dr. Rio Hermanto, Sp.JP |
| Pediatrics (Children) | dr. Margareta Komalasari, Sp.A |
| Obstetrics & Gynecology | dr. Boy Abidin, Sp.OG(K) |
| Internal Medicine | dr. Rudy Kurniawan, Sp.PD |
| Orthopedics (Bone & Joint) | dr. Yanuarso, Sp.OT |
| Neurology (Nerve) | dr. Andreas Harry, Sp.S |
| Urology | dr. Akbari Wahyudi Teja, Sp.U |
| Ophthalmology (Eye) | dr. Yunia Irawati, Sp.M(K) |
| ENT (Ear, Nose, Throat) | dr. Rusdian Utama Roeslani, Sp.THT-KL |
| Surgery (General) | dr. Errawan Wiradisuria, Sp.B-KBD |
Why Choose Mitra Keluarga?
- Integrated Digital Services: Use the Mika Care app to book appointments and view lab results instantly.
- Comprehensive Facilities: From high-tech Cath Labs for heart procedures to advanced NICU for newborns.
- Strategic Locations: Over 30 branches strategically located near residential hubs for quick access.
Facilities
Mitra Keluarga Hospitals are equipped with comprehensive medical and non-medical facilities designed to provide a "one-stop" healthcare experience for families. From advanced critical care units to hospitality-driven amenities, the facilities are standardized across their 30+ branches to ensure consistent service quality.
The following is a detailed breakdown of the facilities available at Mitra Keluarga:
The following tables detail the extensive facilities at Mitra Keluarga Hospitals, categorized by clinical necessity, diagnostic capability, patient comfort, and digital integration.
1. Critical Care & Specialized Units
These units are designed for patients requiring intensive monitoring and specialized medical intervention.
| Facility | Purpose & Key Features |
|---|---|
| ICU & ICCU | Intensive Care and Intensive Cardiac Care units equipped with advanced ventilators and 24/7 hemodynamics monitoring. |
| NICU & PICU | Neonatal and Pediatric intensive care units specialized for high-risk newborns and children. |
| Emergency Unit (IGD) | 24-hour emergency response center with a dedicated trauma team and ambulance service. |
| Cath Lab | A cardiac catheterization laboratory for heart-related interventions like stenting and angiography. |
| Hemodialysis Center | Modern dialysis unit for patients with chronic kidney disease, providing a comfortable and sterile environment. |
2. Diagnostic & Surgical Facilities
Mitra Keluarga invests in high-tier technology to ensure accurate diagnosis and successful surgical outcomes.
| Facility | Equipment & Capabilities |
|---|---|
| Radiology & Imaging | Includes MRI (1.5 Tesla), CT-Scan (Multi-slice), 4D Ultrasound, Digital X-Ray, and Mammography. |
| Operating Theaters | Sterile surgical suites equipped with modern anesthesia machines and laparoscopic (minimally invasive) tools. |
| Medical Laboratory | 24-hour clinical laboratory for blood work, pathology, and microbiology tests. |
| Endoscopy Suite | Facilities for minimally invasive visualization of the digestive tract and respiratory system. |
| Medical Check-Up (MCU) | A dedicated area for comprehensive health screenings with various packages for individuals and employees. |
3. Inpatient & Hospitality Amenities
The hospital provides various room classes and non-medical amenities to support the comfort of patients and their families.
| Amenity Category | Details & Features |
|---|---|
| Room Classes | Options range from Class 3 (shared) to President Suites, which feature private lounges, kitchenettes, and high-end hospital beds. |
| Healing Environment | Many branches include green spaces or comfortable waiting lounges designed to reduce the "clinical" feel of the hospital. |
| F&B Services | Modern cafeterias and food stalls offering healthy and Halal-certified meals. |
| Prayer Rooms | Well-maintained religious facilities (Musholla) accessible to patients and visitors. |
| Retail & Convenience | 24-hour in-house pharmacies and convenience stores for daily necessities. |
4. Digital & Support Services
To streamline the patient journey, Mitra Keluarga utilizes several digital and logistical facilities.
| Service | Function |
|---|---|
| Mika Care App | A mobile platform for booking appointments, checking doctor schedules, and viewing lab results. |
| Telemedicine | Remote consultation facilities for patients who cannot visit the hospital physically. |
| Rehabilitation Center | Comprehensive Physiotherapy, Occupational Therapy, and Speech Therapy units for post-op recovery. |
| Pharmacy 24/7 | Fully stocked pharmacy integrated with the hospital’s electronic prescription system. |
Achievements Highlights
Mitra Keluarga Hospital has built a legacy of over three decades in Indonesia, evolving from a single maternity clinic into one of the countrys most successful private healthcare networks. Its achievements are centered on operational excellence, financial growth, and clinical innovation.
The following tables summarize the Achievements and Highlights of Mitra Keluarga Hospital:
1. Key Achievements & Corporate Milestones
Mitra Keluarga is recognized for its stable growth and its significant role in the Indonesian stock market.
| Achievement Category | Description & Impact |
|---|---|
| Public Market Success | Successfully listed on the Indonesia Stock Exchange (IPO in 2015) under the ticker MIKA, consistently ranking as one of the most valuable healthcare stocks. |
| Extensive Network Growth | Successfully expanded to over 30 hospitals (including the Kasih Group), serving millions of patients annually across Java and Sumatra. |
| KARS Accreditation | Nearly all branches have consistently achieved the "Paripurna" (Five-Star) rating from the Hospital Accreditation Commission (KARS), the highest national standard. |
| Strategic Acquisition | The acquisition of the Kasih Group allowed the network to support the governments BPJS program, significantly increasing healthcare accessibility. |
2. Clinical & Operational Highlights
The hospital is known for balancing high-tier medical technology with efficient, family-oriented service.
| Highlight Area | Key Performance & Innovations |
|---|---|
| Maternal & Pediatric Leadership | Widely regarded as a leader in Mother & Child services, with highly specialized NICU/PICU units that handle high-risk neonatal cases. |
| Heart & Vascular Innovation | Established advanced Cath Labs across multiple branches, allowing for life-saving interventional procedures (stenting/angioplasty) with high success rates. |
| Digital Transformation | Implementation of the "Mika Care" app and integrated digital systems to streamline appointments, teleconsultations, and lab result access. |
| Diagnostic Excellence | Early adoption of high-resolution imaging technology (MRI, CT-Scan) to support its Centers of Excellence. |
3. Community & Brand Recognition
Mitra Keluarga has earned the trust of the Indonesian public through consistent service quality.
| Award/Recognition | Significance |
|---|---|
| Top Brand Award | Consistently awarded the Top Brand Award in the hospital category, reflecting high brand awareness and patient loyalty in Indonesia. |
| Forbes Asia Best Under A Billion | Historically recognized by Forbes Asia as one of the top-performing public companies in the Asia-Pacific region. |
| Corporate Social Responsibility | Active involvement in community health programs, including free health screenings and surgical assistance for underprivileged communities. |
4. Modern Infrastructure Evolution
- Patient-Centric Design: Mitra Keluarga branches are known for their clean, efficient, and standardized layouts that make navigation easy for families and elderly patients.
- Specialized Centers: The evolution of the "One-Stop Service" model, where patients can receive consultation, diagnostics, and pharmacy services in a highly coordinated manner.
Infrastructure
The infrastructure of Mitra Keluarga Hospitals is designed with a focus on high operational efficiency, standardized patient safety, and a "family-friendly" atmosphere. Across its 30+ branches, the group maintains a consistent architectural and technical blueprint that allows for rapid service delivery and high-volume patient management.
The infrastructure of Mitra Keluarga Hospitals is organized into four main pillars, ensuring that the physical and digital environment supports efficient, safe, and family-oriented healthcare.
1. Architectural Design & Zoning
Mitra Keluarga buildings are engineered to manage large flows of outpatient and inpatient traffic while maintaining strict hygiene protocols.
| Infrastructure Component | Key Features & Benefits |
|---|---|
| Standardized Layout | Most branches share a similar floor plan, making navigation intuitive for returning patients and ensuring staff can move efficiently between critical zones. |
| Zoning System | Distinct separation between Clean Zones (Operating Rooms, NICU) and Public Zones (Lobby, Cafeteria) to minimize the risk of hospital-acquired infections. |
| Expansive Outpatient Wings | Large, integrated clinic areas designed to handle high daily volumes with centralized registration and payment counters. |
2. Advanced Medical Facilities
The hospital infrastructure supports complex medical interventions through specialized units equipped with international-standard technology.
| Facility Unit | Technical Infrastructure Highlights |
|---|---|
| Diagnostic Hub | Housing high-specification MRI (1.5 Tesla), CT-Scan (64/128-slice), and Digital Mammography for precise diagnostics. |
| Cath Lab Suites | Dedicated interventional cardiology suites equipped with biplane imaging for heart stenting and neurological coiling. |
| Modular Operating Theaters | Surgical suites with laminar airflow systems and HEPA filters to ensure maximum sterility during major operations. |
| Intensive Care Infrastructure | High-density monitoring units for ICU, ICCU, NICU, and PICU, featuring centralized telemetry and ventilator support. |
3. Digital & Smart Hospital Infrastructure
Mitra Keluarga has heavily invested in "soft infrastructure "—the digital systems that power the physical hospital.
| Digital Component | Functional Advantage |
|---|---|
| Integrated HIS | A centralized Hospital Information System connecting all branches for real-time monitoring of bed availability and patient flow. |
| Electronic Medical Records | A paperless EMR system that grants doctors instant access to patient histories, significantly reducing diagnostic delays. |
| Mika Care Gateway | Digital infrastructure supporting online booking, teleconsultation, and payments to reduce physical queues in lobbies. |
| Automated Pharmacy | Computerized dispensing systems that ensure medication accuracy and minimize human error. |
4. Hospitality & Support Infrastructure
Beyond medical care, the physical environment is built to accommodate the needs of families and visitors.
| Support Area | Infrastructure Details |
|---|---|
| Inpatient Classes | Diverse options ranging from multi-bed economy wards to President Suites with private living areas for families. |
| Logistics & Access | Wide corridors, stretcher-ready elevators, and spacious parking facilities (including valet services) for high visitor volumes. |
| On-site Amenities | Integrated 24-hour pharmacies, modern cafeterias, and dedicated prayer rooms (Musholla) in every branch. |
Department
Mitra Keluarga Hospital offers a comprehensive range of medical services across its extensive network, structured to provide family-oriented care through specialized departments and advanced diagnostic facilities.
Below is the categorized list of departments and medical services available at Mitra Keluarga:
1. Centers of Excellence
These hubs provide highly specialized care led by expert consultants and supported by advanced medical technology.
| Center of Excellence | Core Medical Focus |
|---|---|
| Heart & Vascular | Comprehensive cardiac care including diagnostic testing, catheterization (Cath Lab), and heart surgery. |
| Diabetes & Endocrine | Specialized management of diabetes, metabolic syndromes, and hormonal disorders with a lifestyle approach. |
| Orthopedic Center | Management of musculoskeletal issues, joint replacements, spinal health, and sports injury rehabilitation. |
| Brain & Spine | Dedicated to neurological health, stroke management, and advanced neurosurgical procedures. |
| Digestive & Liver | Advanced treatment for gastrointestinal and hepatobiliary diseases, utilizing endoscopy and laparoscopy. |
2. Clinical Specialist Departments
Mitra Keluarga provides a wide array of specialist clinics catering to outpatient and inpatient needs.
| Category | Medical Departments / Specialties |
|---|---|
| Mother & Child | Obstetrics & Gynecology (OBGYN), Neonatology, and comprehensive Pediatrics. |
| Internal Medicine | Pulmonology (Lungs), Nephrology (Kidney), Gastroentero-Hepatology, and Tropical Diseases. |
| Surgical Sciences | General Surgery, Urology, Oncology Surgery, Plastic & Reconstructive Surgery, and Thoracic Surgery. |
| Specialized Clinics | Dermatology (Skin), Ophthalmology (Eye), ENT (Otolaryngology), and Psychiatry. |
3. Medical Support & Diagnostic Services
These facilities ensure accurate diagnostics and holistic recovery for every patient journey.
| Support Department | Key Services & Facilities |
|---|---|
| Radiology & Imaging | Equipped with MRI, CT-Scan, 4D Ultrasound, Digital X-ray, and Mammography. |
| Laboratory Services | 24-hour clinical pathology, microbiology, and histology testing. |
| Medical Check-Up (MCU) | Customizable health screening packages for individuals and corporate employees. |
| Rehabilitation | Physiotherapy, Occupational Therapy, and Speech Therapy for post-operative recovery. |
| Emergency (A&E) | 24-hour emergency response for trauma, cardiac events, and acute medical conditions. |
| Intensive Care | High-spec units including ICU, ICCU, NICU, and PICU. |
